Patient terms & conditions
Last updated 15th June 2025
1. Introduction
Welcome to Zetomed Healthcare. These Terms & Conditions govern your use of our services, including but not limited to the purchase of medical kits, diagnostic kits, healthcare products, delivery services, and any teleconsultation features (collectively referred to as "Services") offered through our website/mobile platform.
By accessing or using any part of the platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
2. Eligibility
Services are only available to individuals who are 18 years or older.
By using our platform, you represent and warrant that you have the legal capacity and authority to enter into this agreement.
If you are under the age of 18, you must access our services only under the supervision and consent of a parent or legal guardian.
3. Services Offered
Zetomed Healthcare offers:
Essential and disease-specific healthcare kits
Wellness and preventive care kits
Delivery of medicines, nutraceuticals, and consumables
Teleconsultations with licensed practitioners (if applicable)
Information regarding drug usage, precautions, interactions, and more
4. Pricing and Payment
A service charge of ₹149 is applicable on all orders unless waived under special offers.
Delivery is free within the Lucknow city limits.
For locations beyond the defined city limits, additional delivery charges may apply based on distance and delivery partner terms. This will be clearly communicated before order confirmation.
Prices listed on the platform are inclusive of applicable taxes, unless otherwise specified.
Payments can be made through:
UPI
Debit/Credit Cards
Net Banking
Wallets (if integrated)
Cash on Delivery (where applicable)
Zetomed reserves the right to change pricing at its discretion without prior notice.
5. Order Placement and Processing
Orders must be placed via the official platform or through authorized customer support channels.
Once an order is placed, you will receive an acknowledgment and confirmation message.
Orders are processed upon successful payment or COD confirmation.
Zetomed reserves the right to cancel or refuse service to anyone for any reason at any time.
6. Delivery Policy
Delivery within Lucknow city limits is free.
Remote, suburban, or distant zones may attract additional delivery charges, which will be informed before dispatch.
Delivery timelines will be mentioned at the time of order and may vary due to unforeseen circumstances like weather, strikes, supply chain delays, or public holidays.
A valid address and contact number must be provided for delivery.
We require someone to be present at the delivery location to receive the order. Failure to accept may result in cancellation and charges.
7. Cancellation Policy
You may cancel your order before dispatch by contacting our support team.
Orders cannot be cancelled after dispatch.
Zetomed reserves the right to cancel orders in the event of stock unavailability, suspicious transactions, or force majeure events. In such cases, a full refund will be initiated.
8. Return, Replacement & Refund Policy
Returns are not accepted for healthcare products, medicines, or kits unless:
The product is damaged, defective, or expired.
A wrong item was delivered.
To claim a return/replacement, the request must be raised within 24 hours of delivery along with clear photographs and invoice number.
Used, opened, or tampered products are not eligible for return.
Refunds (if approved) will be processed to the original payment method within 5–7 business days.
9. Consultation Services (if applicable)
All teleconsultations provided via Zetomed are by licensed practitioners.
Consultations are for preliminary guidance and do not substitute physical examination and treatment.
In case of any medical emergency, users are advised to contact their nearest hospital or emergency service immediately.
10. Medical Disclaimer
Information provided by Zetomed (website, packaging, or consultations) is intended for informational purposes only.
It should not replace a formal medical diagnosis, prescription, or treatment plan.
Always consult your licensed physician or qualified health professional before starting any new treatment, medication, or supplement.
11. User Responsibilities
By using Zetomed’s services, you agree that:
All information provided (including address, medical details, and personal info) is accurate and complete.
You will use the products as per recommended usage guidelines and prescription where applicable.
You will not misuse the platform for fraudulent orders or claims.
You will not share your login credentials with others.
12. Intellectual Property
All content on the platform including text, design, logos, software, images, and videos are the intellectual property of Zetomed Healthcare and protected under copyright laws.
No part of the content may be copied, reproduced, or used without written permission.
13. Privacy and Data Protection
Zetomed is committed to protecting your privacy.
Personal and medical information is collected, stored, and used in accordance with our Privacy Policy.
Data will not be sold or shared without your consent unless required by law or in emergency medical situations.
14. Limitation of Liability
Zetomed shall not be held responsible for:
Adverse reactions to medications/products not prescribed by our platform
Delays due to third-party logistics
Technical glitches or website downtime
Our maximum liability shall be limited to the amount paid for the specific order in question.
15. Changes to Terms
Zetomed reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective from the date of publication. Continued use of services after any change signifies your acceptance of the revised terms.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the Courts in Lucknow, Uttar Pradesh.